--- title: General Terms and Conditions | Kodgav description: Kodgav General Terms and Conditions (v2.1, November 2026) for using the Kodgav websites and Digital Sourcing Hub and for buying ingredients from Kodgav. --- ![Kodgav logo](https://kodgav.co.uk/hubfs/Kodgav%20Logos%20and%20Favicons/avatar%201%20TRP.png) - [HOME](https://kodgav.co.uk/en-gb/home?hsLang=en-gb) - PRODUCTS - [ALL PRODUCTS](https://kodgav.co.uk/en-gb/products?hsLang=en-gb) - [ORGANIC](https://kodgav.co.uk/en-gb/certified-organic-products?hsLang=en-gb) - [CONVENTIONAL](https://kodgav.co.uk/en-gb/conventional-food-products?hsLang=en-gb) - [SOLUTIONS](https://kodgav.co.uk/en-gb/solutions?hsLang=en-gb) - [INDUSTRIES](https://kodgav.co.uk/en-gb/industries?hsLang=en-gb) - [CONTACT](https://kodgav.co.uk/en-gb/contact?hsLang=en-gb) [SIGN UP](https://kodgav.co.uk/en-gb/signup?hsLang=en-gb) # **General Terms and Conditions** The terms for using the Kodgav websites and Digital Sourcing Hub, and for buying ingredients from Kodgav. Effective: November 2026 These General Terms and Conditions apply to the use of Kodgav’s websites, including kodgav.co.uk, kodgav.com and the Digital Sourcing Hub (platform.kodgav.com), and to purchases made through Kodgav. They apply to transactions with Kodgav UK Ltd (Company No. 12970766), 60 Mill Mead Industrial Centre, Mill Mead Road, London N17 9QU, United Kingdom, or Kodgav EU Ltd (Company No. 805399), Lucan, Co. Dublin, Ireland, where named as Seller. “Kodgav”, “we” and “us” mean the relevant selling entity. “Buyer”, “you” and “your” mean the business customer. The Digital Sourcing Hub is for business use only. Our Privacy Policy explains how we use personal data: [kodgav.co.uk/en-gb/privacy-policy](https://kodgav.co.uk/en-gb/privacy-policy?hsLang=en-gb). Download these terms as a PDF: [Kodgav GTC v2.1](https://kodgav.co.uk/hubfs/Core%20Business%20Policy/Kodgav%20GTC%20v2.1.pdf?hsLang=en-gb). ## A. Website and Digital Sourcing Hub **1. Accounts.** Users must provide accurate registration information and keep account details updated. Kodgav may verify, refuse, suspend or close accounts where necessary. Account holders are responsible for activity conducted through their accounts. **2. Authorised Users.** Account holders must manage access granted to employees and other authorised users and remove access when no longer required. **3. Platform Information.** Product prices, availability, specifications and shipping schedules are provided in good faith and may change until commercial terms are confirmed. **4. Documents and Information.** Documents are provided for the transaction or evaluation concerned. Commercial and shipping documents may be shared with advisers, banks, insurers, freight forwarders, customs brokers and authorities where necessary. Producer compliance documents, including certificates, audit reports and Certificates of Analysis, must not be shared with third parties without Kodgav’s written consent, unless required by law. **5. Acceptable Use.** Users must not access the platform without authorisation, copy information in bulk, misuse content or engage in unlawful activity. Platform content, intellectual property and Kodgav branding remain the property of Kodgav or their respective owners. **6. Platform Availability.** Kodgav does not guarantee uninterrupted access. Kodgav is not responsible for losses caused by downtime or third-party websites, except where liability cannot legally be excluded. ## B. Purchasing and Commercial Terms **7. Applicable Terms and Agreements.** These terms govern platform use and general purchasing activities. Separate Sourcing Terms and Conditions govern our commercial relationship with supply partners where applicable and take precedence for those relationships. For product purchases, a signed Sale and Purchase Agreement (SPA) or agreed Pro Forma Invoice (PFI) takes precedence over the quotation and these terms. Buyer terms do not apply unless an authorised Kodgav representative accepts them in writing. Incoterms® 2020 apply as specified in the relevant agreement. **8. Quotations and Order Confirmation.** Quotations remain valid until the stated expiry date. Accepting a quotation on the Digital Sourcing Hub confirms interest in the quoted product and producer and allows compliance checks, documentation and samples to proceed. It does not create a binding purchase obligation. Following compliance, the Buyer may review samples, confirm specifications, adjust quantities and negotiate final terms. A purchase becomes binding only when the parties agree the final terms through an executed SPA or an agreed PFI. **9. Prices and Payment.** Prices exclude VAT, duties and other taxes unless stated otherwise. Deposits and balance payments are set out in the quotation, SPA or PFI. Payments must be made in full without deduction or set-off. Overdue amounts may attract interest at 8% per year above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998, plus applicable recovery costs. Kodgav may suspend shipments while payment is overdue and extend delivery schedules accordingly. **10. Delivery and Quantity.** Delivery terms, destinations and schedules are set out in the SPA or PFI. Incoterms® 2020 govern delivery responsibilities and risk. Quantity tolerance is ±5% unless agreed otherwise; the Buyer pays for the quantity delivered. Delivery dates are estimates unless a specific loading period is agreed. **11. Delivery Guarantee.** The delivery guarantee is calculated from the estimated arrival date (ETA) stated in the Buyer's Pro Forma Invoice (PFI). Where no PFI is available, the ETA is 35 calendar days after the last day of the agreed loading month. This is Kodgav's standard estimated transit time. If delivery is delayed by more than 30 working days beyond the ETA, the Buyer qualifies for a credit of 2.5% of the affected shipment's invoice value. Working days exclude weekends and public holidays. The maximum credit is €10,000, $11,000 or £8,500 per shipment, depending on the contract currency, and 2.5% of the total contract value. Credits are applied against a future Kodgav invoice under the same contract or its renewal and expire after 12 months. The Buyer must have met all payment obligations to qualify. If delivery is delayed by more than 60 calendar days beyond the ETA, the Buyer may cancel the affected shipment only if the goods have not yet been loaded onto the vessel. Kodgav shall refund the corresponding deposit. Once the goods have been loaded onto the vessel, the Buyer cannot cancel the shipment due to delivery delays, regardless of the length of the delay. The Buyer remains eligible for the 2.5% credit, subject to the conditions above. The guarantee excludes delays caused by shipping carriers, producer audits, inspections, events beyond Kodgav's reasonable control or the Buyer. These are the Buyer's sole remedies for delivery delays, except where the law provides otherwise. **12. Ownership and Risk.** Risk transfers under the agreed Incoterm. Ownership transfers only after full payment. Until then, the Buyer must store and insure the goods appropriately. Kodgav may recover unpaid goods where legally permitted. **13. Product Quality and Compliance.** Goods must conform at delivery to the agreed specifications, batch Certificate of Analysis and applicable food safety requirements of the destination market and be traceable to their producer. Kodgav is not responsible for issues caused by storage, handling or processing after delivery, use beyond shelf life or requirements not agreed in writing. No additional warranties apply except those required by law. **14. Inspection and Quality Claims.** The Buyer must notify Kodgav in writing of visible damage, shortages or quality concerns within 90 days of delivery. Claims must be supported by an independent accredited inspection or laboratory report. The Buyer must preserve affected goods until the claim is resolved or Kodgav agrees otherwise. For accepted claims, Kodgav may replace, credit or refund the affected quantity. Claims do not suspend payment obligations. **15. Limitation of Liability.** Kodgav’s total liability for an order shall not exceed that order’s value, including credits, refunds, replacements and delivery guarantees. Kodgav is not liable for indirect or consequential losses, including lost profits, except where liability cannot legally be excluded. **16. Force Majeure.** Neither party is liable for delay or non-performance caused by events beyond its reasonable control, including extreme weather, crop failure, strikes, epidemics, war, sanctions, trade restrictions and port closures. Delivery schedules extend accordingly. If disruption continues for more than 90 days, either party may cancel shipments not yet loaded and related deposits shall be refunded. Payments already due remain payable. **17. Non-Circumvention.** The Buyer must not bypass Kodgav to engage directly or indirectly with producers or service providers introduced through Kodgav, its platform or documents without prior written consent. This includes discussions about pricing, supply, quality and related transactions. This obligation continues for two years after the Buyer’s last order. Kodgav may seek compensation for proven commercial losses, including lost profits. **18. Confidentiality.** Both parties must keep non-public commercial information confidential, including prices, specifications, contract terms and producer details. Information may be shared with advisers, auditors, financiers and authorities where necessary or required by law. Confidentiality continues for three years after the business relationship ends. **19. Suspension and Termination.** Kodgav may suspend or terminate an order or commercial agreement if the Buyer fails to pay, becomes insolvent or commits a material breach. Outstanding payment obligations remain payable. ## C. General Provisions **20. Assignment.** The Buyer may not transfer contractual rights or obligations without Kodgav’s prior written consent. Kodgav may transfer its rights or obligations within its group or to a purchaser of its business, subject to applicable law and any contrary agreement. **21. Notices.** Formal notices must be in writing by email or registered post to the addresses in the relevant agreement and take effect on receipt. **22. Amendments.** Kodgav may update these terms. The version in force when the relevant quotation is accepted applies to that transaction unless otherwise agreed in writing. **23. General Provisions.** If a provision is invalid or unenforceable, the rest remains effective. Failure to enforce a right does not waive it. These terms do not create a partnership, joint venture or agency. **24. Governing Law and Jurisdiction.** These terms are governed by the laws of England and Wales. Its courts have jurisdiction unless a signed agreement states otherwise. **25. Contact Information.** [sales@kodgav.com](mailto:sales@kodgav.com) or [sales@kodgav.co.uk](mailto:sales@kodgav.co.uk), or write to our registered address. ![Kodgav logo](https://kodgav.co.uk/hubfs/avatar%202%20svg%20-%20circle%20cropped%20-128px.svg) KODGAV UK LTD Mill Mead Industrial Centre  60 Mill Mead Rd London UK [sales@kodgav.co.uk](mailto:sales@kodgav.co.uk) ### Solutions - [Industries](https://kodgav.co.uk/en-gb/industries?hsLang=en-gb) - [Technology Solutions](https://kodgav.co.uk/en-gb/solutions?hsLang=en-gb) - [Request a Quote](https://kodgav.co.uk/en-gb/request-a-quote?hsLang=en-gb) - [Become a Supply Partner](https://kodgav.co.uk/en-gb/become-a-kodgav-supplier?hsLang=en-gb) ### Product - [Create Account](https://kodgav.co.uk/en-gb/signup?hsLang=en-gb) - [Organic Products](https://kodgav.co.uk/en-gb/certified-organic-products?hsLang=en-gb) - [Conventional Products](https://kodgav.co.uk/en-gb/conventional-food-products?hsLang=en-gb) ### Resources - [Blog](https://kodgav.co.uk/en-gb/blog?hsLang=en-gb) - [Recipes](https://kodgav.co.uk/en-gb/resources?hsLang=en-gb) - [Templates](https://kodgav.co.uk/en-gb/resources?hsLang=en-gb) ### Company - [About us](https://kodgav.co.uk/en-gb/about-us?hsLang=en-gb) - [Terms and conditions](https://kodgav.co.uk/en-gb/terms-and-conditions) - [Privacy Policy](https://kodgav.co.uk/en-gb/privacy-policy?hsLang=en-gb) - [Careers](https://kodgav.zohorecruit.eu/) © KODGAV UK Ltd All rights reserved [Privacy Policy](https://kodgav.co.uk/en-gb/privacy-policy?hsLang=en-gb) [Powered by Atlas - a B2B SaaS HubSpot theme](https://www.kalungi.com/atlas-hubspot-theme-for-b2b-saas-software) ```json { "@context" : "https://schema.org", "@type" : "Organization", "address" : { "@type" : "PostalAddress", "addressCountry" : "GB", "addressLocality" : "London", "streetAddress" : "Mill Mead Industrial Centre, 60 Mill Mead Rd" }, "contactPoint" : { "@type" : "ContactPoint", "contactType" : "sales", "email" : "sales@kodgav.co.uk" }, "description" : "KODGAV helps food manufacturers buy ingredients from Africa with confidence. Specifications, certificates, quotes, contracts and shipments sit together on our Digital Sourcing Hub, with traceability and food safety compliance at every step.", "foundingDate" : "2020", "knowsAbout" : [ "Food ingredients", "Ingredient sourcing", "Traceability", "Food safety compliance", "Food supply chain" ], "logo" : "https://kodgav.co.uk/hubfs/Kodgav%20Logos%20and%20Favicons/avatar%201%20TRP.png", "name" : "KODGAV", "sameAs" : [ "https://www.linkedin.com/company/kodgav", "https://www.instagram.com/kodgav", "https://www.facebook.com/kodgav", "https://twitter.com/kodgav" ], "url" : "https://kodgav.co.uk" } ```